Refund policy

Beox — Canada

Contact: beox.canada@gmail.com

1. What we accept

We accept returns only for damaged, defective, or incorrect products.

We do not accept returns for change of mind, opened / used products from normal use, or incorrect address provided by the customer.

2. How to request

Write to us at beox.canada@gmail.com within 15 days after receiving your order, with:

- Order number

- Photos

- Description of the problem

Please keep the product and packaging until we confirm.

3. Cost

Return is free for damaged or incorrect products.

4. Refund or replacement

If approved, we will give a full refund or a replacement, based on availability. We do not offer store credit.

If the error is ours, the refund includes original shipping.

5. Changes

We may update this policy at any time. Changes take effect when published on our website.